Refund & Return Policy
We offer a 30 day return time of purchase for items purchased at olukai.eu. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Within 3-5 business days of arrival, we will process your return and send you an email confirmation. Please allow 2-3 additional business days for your credit refund. Shipping charges are not refundable.
Any costs for returning your purchase are for your own account. Package must be neatly packed, shoebox intact and must NOT be used as packaging to send back. Use the shipping package or your own packaging.
We offer low return rates through our return porta
Fast & Easy Returns?
We offer fast and easy return options with our return portal. Just simply enter the e-mail address and order number of your purchase and select the items you would like to return. Selecte you preferred carrier and shipping options available.
UK or Non-EU returns should fill out all documentation needed to clear customs.
Create your return here
We are not able to offer exchanges of orders during the return shipment or the order process. If you want the same product in a different size or color, we advise you to place a new order. We can not guarantee that stock will be available when you place a new order. Note that you have 30 days to return an item.
Postal address (No possibility to visit)
2292 JD Wateringen